Refund policy

Thanks for shopping with Periodically.LA
We work hard to make sure items are properly packed and safely shipped. But we’re a small, busy team and sometimes things go wrong. Please let us know the problem straight away and we’ll sort it out. Here’s a guide to what to do.

Damage
If an item arrives damaged, we’ll replace it if another is available, or offer a refund if not. Please email photographs of the damage and be ready to return the item by post if asked to.
hello@pdly.la

 

Lost items
We do not accept liability for lost items but will always try to help resolve the situation where possible.
hello@pdly.la

 

Wrong items
If you receive the wrong item(s) please let us know straight away, and within 7 days. We will replace it if another is available, or offer a refund if not. 
hello@pdly.la

 

Returns
If the item(s) you bought don’t match your expectations, we will accept returns. These need to be notified immediately by email, and the items sent back using a tracked shipping service within 7 days of receiving them. We will refund the cost of the item when we have checked them – they must arrive in good condition.
hello@pdly.la

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.